• Complaints Procedure
• What is a complaint?
• Why have a Complaints Procedure?
• Who is responsible?
• What are some of the ground rules?
• How, where and to whom do I complain?
• Guidelines on the Conduct of a Complaints Panel
• Conclusion
• Online Complaints Form
• Monitoring and Review
• Summary: Staff & Students
• Summary: General Public
• Advice for Investigators
• Contact Us

Complaints procedure summary: Internal Version

NB Before entering the Complaints Procedure, please ensure that an informal attempt to resolve the matter within the School or Unit has occurred, to avoid unnecessary escalation of complaints.