Stage 3 completes the internal procedures for complaints. You will be finally and promptly issued with a Completion of Procedures letter in accordance with the guidance published by the Office of the Independent Adjudicator (OIA). This letter will: a) confirm that all internal procedures have been exhausted; b) list the issues involved and dealt with and their outcome; and c) inform you of your right to take your complaint further to an external adjudicator.

If you are registered as a student or are a parent or guardian acting on behalf of a student and you are still dissatisfied you can take your case to the OIA. Cardiff Metropolitan University will provide you with information about the OIA and how to contact them. Their website address is: If you are a member of staff or the public you may wish to contact the local Ombudsman.