Professor Mark Francis 

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Professor Mark Francis    
Professor of Management

Department: Business and Management
Room No: O1.45
Telephone No: +44(0)29 2020 5679 
Email Address:

After gaining an honours degree in Computer Studies, I spent ten years working in the software industry for firms such as ICL and Logica.  I worked in a variety of roles that spanned software development, systems implementation and application consultancy.  I then decided to undertake a full-time MBA at Cardiff Business School.

On successful completion of this MBA I was offered the role of Senior Research Associate at Lean Enterprise Research Centre (LERC) at Cardiff Business School.  This marked the start of my research career, during which I have been awarded over £2.1 million as a Principal Investigator (PI), and have authored over 90 research publications of all types. 

During my 13 years at LERC I completed my PhD.  This was entitled ‘Understanding Lower Innovation Product Development Processes in the UK Fast Moving Consumer Goods Industry’.  I also designed and implemented numerous large applied research projects with firms such as Tesco, Bass, Unipart, BT, Sainsbury's, Whitbread (Beefeater), Kuwait Petroleum and The Royal Mint. I co-founded the Food Process Innovation Unit (FPIU) with my colleague David Simons, and acted as its Director of Research for three years.  I then spent one year on secondment to the EPSRC funded Cardiff University Innovative Manufacturing Research Centre (CUIMRC) to head the 'Process' theme of its flagship sustainable change (SUCCESS) programme.  Other notable projects during my time at LERC included a successful NPD process improvement project with ASDA and six of its leading private-label suppliers (SANPD) and early involvement the innovative Cardiff Lean University project.   My last role before leaving LERC was as PI and project manager on a collaborative research project (PREMADE) that involved Cardiff University, Queens University Belfast and Bombardier Aerospace Belfast; the world’s third largest civil aircraft manufacturing firm.  This was a three year, £250K TSB (DTI) funded project that subsequently won the Bombardier Aerospace Group’s Worldwide Process Improvement Project of the Year (2009) Award for the Cardiff team’s efforts.

I left Cardiff to join Newport Business School as a Reader in Management in 2008.  Shortly after I joined I completed further successful projects with British Airways Avionics Engineering and Torfaen County Borough Council.  I then established and Directed the Value Flow Research Centre at the school.  This acted as an umbrella for two additional research projects.  This first of these was an internal process improvement initiative called Value Flow University.  The second was a five year, £27 million ERDF funded pan-Wales initiative called ASTUTE, for which I was the PI and Project Manager for the £427K Newport component of the project. 

I am currently Professor of Management at the Cardiff School of Management, which I joined in July 2012.  I am responsible for generating research income and publications, PhD supervision and teaching on various programmes that include the MBA and Executive MBA.